Privacy policy

Privacy Policy – SALMAXA

SALMAXA (“we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide our Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect personal information depending on how you interact with our store.

1.1 Information You Provide

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details
  • Payment information (for online payments)
  • Messages sent to customer support

For Cash on Delivery (COD) orders in UAE and KSA, we collect delivery details to fulfill your orders and may share them with delivery partners for order confirmation and completion.

1.2 Information Collected Automatically

  • IP address
  • Device and browser information
  • Pages visited and activity on the site
  • Cart activity and purchase behavior
  • Cookies and tracking technologies

1.3 Information from Third Parties

We may receive data from:

  • Shopify platform
  • Payment gateways
  • Delivery/logistics partners (UAE & KSA)
  • Marketing and analytics providers

2. How We Use Your Information

We use your personal information to:

  • Process and deliver orders
  • Provide Cash on Delivery services
  • Send order confirmations and updates
  • Provide customer support
  • Improve website performance and user experience
  • Prevent fraud and ensure secure transactions
  • Send marketing communications (only if you opt-in)
  • Personalize product recommendations

Legal Basis for Processing

We process your personal information based on one or more of the following:

  • To fulfill contractual obligations
  • To comply with legal requirements
  • For legitimate business interests (fraud prevention, improvements)
  • Based on your consent (marketing)

3. Sharing Your Information

3.1 Service Providers

We may share your data with:

  • Shopify (hosting & infrastructure)
  • Payment processors
  • Courier & delivery partners
  • Analytics and marketing tools

3.2 Legal Requirements

We may disclose information to:

  • Comply with legal obligations
  • Protect our rights and customers
  • Investigate fraud or misuse

3.3 Business Transfers

Your information may be transferred in case of a merger, acquisition, or sale of assets.

4. Shopify & Data Processing

Our store is hosted on Shopify. Shopify may process your personal information to:

  • Provide and improve services
  • Enable secure payments
  • Support marketing and analytics

Learn more: https://privacy.shopify.com

5. Cookies & Tracking

We use cookies to:

  • Improve browsing experience
  • Analyze traffic
  • Show relevant advertisements

You can disable cookies in your browser settings.

6. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes

8. Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Correct inaccurate information
  • Request deletion
  • Opt out of marketing communications
  • Request data transfer

You may opt out of marketing emails at any time using the unsubscribe link or by contacting us.

To exercise your rights, contact us:

📧 support@salmaxa.com

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

10. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked from our store.

11. International Transfers

Your data may be processed outside your country, including by Shopify and its partners.

12. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

13. Contact Information

SALMAXA
📍 No. 44, 14B Street, Dubai, United Arab Emirates
📧 support@salmaxa.com

14. Fraud Prevention

We reserve the right to use your information to detect, prevent, and investigate fraudulent, abusive, or illegal activity, including misuse of Cash on Delivery services.