Shipping policy
🚚 SALMAXA Shipping Policy
At SALMAXA, we aim to deliver your orders quickly, safely, and reliably across the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).
By placing an order, you agree to the shipping terms outlined below.
🇦🇪 Shipping Within UAE
⏱ Delivery Time
Estimated delivery: 2–4 business days
📌 Delivery times are estimates and not guaranteed.
💰 Shipping Cost
- Standard shipping: Calculated at checkout or Free (if applicable)
- Cash on Delivery (COD): Available
📦 Order Processing
- Orders are processed within 24 hours
- Orders placed on weekends or public holidays may be processed the next business day
📞 Delivery Process (Important for COD)
- Our delivery partner will contact you before delivery
- Please ensure your phone is active and reachable
📌 Failure to respond may result in order delay or cancellation
🇸🇦 Shipping Within KSA
⏱ Delivery Time
Estimated delivery: 3–7 business days
📌 Delivery times are estimates and not guaranteed.
💰 Shipping Cost
- Standard shipping: Calculated at checkout
- Cash on Delivery (COD): Available (additional fee may apply)
📦 Order Processing
Orders are processed within 24–48 hours
📞 Delivery Process (COD Orders)
- The courier will contact you before delivery
- You must be available to receive and pay for your order
📌 Repeated failed delivery attempts may result in restrictions on future COD orders
📍 Shipping Address Accuracy
Customers are responsible for providing accurate shipping details.
Please ensure your information is:
- Complete
- Accurate
- Reachable (valid phone number required)
📌 SALMAXA is not responsible for delays or failed deliveries due to incorrect or incomplete information.
🚫 Delays & External Factors
While we strive for timely delivery, delays may occur due to:
- High order volume
- Courier delays
- Customs or regulatory procedures
- Weather conditions or unforeseen circumstances
📌 SALMAXA shall not be held liable for delays beyond our control.
📦 Order Tracking
- Tracking details will be provided once your order is shipped
- Customers can monitor shipment status directly with the courier
❗ Refused or Unaccepted Orders (COD)
If a customer:
- Refuses delivery
- Is repeatedly unavailable
- Provides incorrect or unreachable contact details
👉 SALMAXA reserves the right to:
- Cancel future COD orders
- Restrict access to COD services
- Take necessary action to prevent misuse
🔁 Damaged or Incorrect Deliveries
If you receive a damaged or incorrect item:
- Contact us within 24–48 hours
- Provide clear video proof
👉 Requests will be handled according to our Replacement Policy